- Please allow 4-5 business days for processing all orders. Please note shipping times does not include processing time. Please allow extra time for delivery around the holidays. Orders are processed, shipped and delivered Monday through Friday. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
- Once your order has shipped, you will receive an email with a tracking number. All orders are shipped through USPS or UPS. Unless otherwise specified. Once your order has shipped, USPS or UPS is solely responsible for delivery. The Pretty Rag has no control nor any responsibility for any packages once they have left our possession. The Pretty Rag cannot be held responsible for wrong doings by USPS/ UPS. The Pretty Rag will not be held responsible for stolen or missing packages left at your address.
- The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees and fees for future shipments. It is the customers responsibility to file any claims with USPS or UPS for any damaged, missing, or presumed stolen packages or any packages delivered to a wrong address. On a case by case basis, The Pretty Rag might be able to assist on your claim by providing information and/or proof of necessary items. In the event your order is shipped back to The Pretty Rag, you must wait until your order has been received by us to choose if you would like to cancel OR reship at an additional charge.
- PLEASE DOUBLE CHECK SHIP TO ADDRESSES AS WE ARE NOT RESPONSIBLE FOR PACKAGES SENT TO THE INCORRECT ADDRESS. WE DO NOT GIVE REFUNDS FOR ORDERS GOING TO THE INCORRECT ADDRESS- AS THIS IS THE CUSTOMER'S RESPONSIBILITY TO DOUBLE CHECK THEIR SHIP TO INFO. THERE WILL BE A RE-SHIPPING FEE IF YOU WISH TO RE-SHIP YOUR ORDER. (LISTED IN EXTRAS)
- If your order is not claimed to reship or store credit is requested. A credit will be automatically placed on the account after 30 days from when the order was first placed.
Any further questions, please contact us at ThePrettyRag@gmail.com.